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Paytons Solicitors invests in IT systems

Malvern-based solicitors practice Paytons and their clients are reaping the rewards and benefits of a new Windows based telephony system (IP/PBX), thanks to local IT specialist Resolve Information Technology.

Known for their plain speaking, unstuffy and modern business approach, Paytons’ installation of the progressive 3CX Phone System has enabled the firm to greatly improve its client communication.

Simon Quilley, Partner at Paytons stated: “We always used to operate in a traditional way, with a receptionist taking incoming calls and putting them through to our personnel. It occurred to me that our clients would much prefer to cut out the middleman and contact us direct, so we now all have direct lines. It makes it much easier for our clients to communicate with us, and it means that we have to be on top of our game because clients are liable to phone us at any time and get straight through!

“The installation process was pretty painless, and Tim and his team were always on hand to help us through the initial teething period. He is always straightforward to deal with and willing to explain both the advantages and disadvantages of any given system.”

Resolve, being the only 3CX certified installer within Worcestershire, recommended the 3CX system due to its cost comparison, ability to grow and develop with the business and its ability to interface with ISDN, analogue and the Internet (VOIP) on calls. It also has the capability to link with IT based software such as Microsoft Outlook and associated databases. The 3CX phone system can also work on a single line reducing the need for, and associated costs of, multiple lines to make calls.

Resolve Information Technology Director, Tim Winstanley explained: “Paytons is a successful solicitors practice which likes to remain at the forefront of technology. After meeting and discussing their immediate and long term needs we installed the 3CX Phone System, a cost effective Windows based phone system which would offer Paytons enhanced functionality whilst also removing any need to replace existing wiring and offering customers the ability to dial individual solicitors dealing with their case.”

Paytons is one of Resolve’s longest standing customers, with Resolve initially helping Paytons to setup their first broadband connection, before moving on to installing a new Microsoft Small Business Server and expanding their existing IT capabilities. “We even created a custom-built software programme to manage Paytons stored wills.” said Tim.

Resolve, possibly the regions foremost one stop shop for IT and telecommunications solutions, is an expert in 3CX installations and convergent solutions, offering end to end solutions from Server’s to Smartphones, including telephony contracts from O2 and Orange.

Issued: 02/09/2010