Resolve the preferred IT business choice

Resolve Information Technology based on the Enigma Business Park in Malvern, has secured a significant contract to supply a complete new server system and phone system and all very close to home.

Local printers Graham Signs, a close business neighbour to Resolve and based directly below the firm’s Malvern offices, engaged the convergence solutions specialist to provide a robust system that would not just deliver, but would provide an enhanced system to rival any business locally or regionally.

Resolve Information Technology director, Tim Winstanley stated: “We were all absolutely delighted to have won the contract to support Graham Signs’ expansion. Due to their substantial growth and increase in employee numbers, extending their IT and telecoms capabilities to handle greater volumes of printing and sign production was paramount.”

Presenting a particular challenge due to Graham’s vast array of specialist printing equipment linked-in with their existing computer technology, it all needed incorporating in to one single new network. Graham Signs director, Bruce Graham, stated: “Over the last 12 months, our business has seen considerable growth. Whilst in itself this is a great success story for our team, it does however bring significant challenges, with IT one of the most important factors to get right.

“Based on their proven track record, we knew Resolve could provide a system we could manage, but also trust to undertake our varied workload. With the server handling email and files securely and linked with our new phone system, we now enjoy immense flexibility, with customer data available before we even answer the phone.”

Encompassing a HP ProLiant Server with Microsoft Small Business Server, inherent remote access to enable data retrieval by staff when working remotely, a 3cx phone system and call logging database facility linked to their existing ISDN lines, linked with a protected backup system to give enhanced security, in all it will provide the firm with major business and customer service advantages.

Said Bruce: “This installation represents a major investment, and a big step forward in our IT capabilities, benefitting both our customers and our business, and with a return on investment being achieved over a relatively short period, we are delighted.”

Resolve is now in the process of developing a bespoke job tracking database, capable of integrating both Graham’s phone system and file server to deliver additional business productivity.

Added Tim: “The system is just what they need to take them forward in today’s competitive marketplace. A phone system which enjoys complete voicemail capability, call queuing in times of high demand, whilst logging all incoming and outgoing calls to improve productivity and deliver an enhanced customer service experience.”

Issued: 23/10/2010