DLM Customer Excellence Manager Appointed At Oakland International

Demelza Prothero has been appointed DLM (Distress Load Management) Customer Excellence Manager by total supply chain solutions provider Oakland International.

With 17-years’ experience gained from within retail and the high-end commercial equipment and domestic appliance sectors, Demelza brings a wealth of senior level experience to the roll.

Said Demelza: “I'm excited to bring a fresh pair of eyes to Oakland International and hope to encourage our team to go beyond expectations and push boundaries, whilst developing our DLM processes further through the introduction of latest technologies that enhance and improves customer engagement.”

Oakland International’s DLM service is a BRCGS-accredited and EHO-approved solution designed to help businesses manage compromised food loads efficiently while reducing waste.

Operating 24/7 from their dedicated Midlands facility, Oakland’s DLM service addresses distress loads caused by issues such as contamination, temperature abuse, or transit damage. Operators can access same-day or next-day treatment, minimizing losses. Clients can attend on-site to verify the recovery process and receive certification of destruction. The service enjoys an impressive average recovery rate of 85% of product.

Added Demelza: “Oakland's DLM service is a game-changer for the food supply chain industry, safeguarding brand integrity, reducing costs, and advancing environmental sustainability. I'm proud to be part of this exceptional team, delivering a service that makes a real difference."

Oakland International is an authority in direct to consumer, case consolidation, contract packing, storage and distribution, food tempering and brand development support for ambient, chilled, and frozen food, servicing retail, convenience, discount, wholesale and food service markets in the UK and Ireland.

A Certified B Corp, the company is currently working towards becoming the first business within their sector to achieve net zero.

Oakland International General Manager Jamie Robinson said: "We are thrilled to welcome Demelza to our team. Her expertise will be instrumental in driving the next phase of growth and innovation for our Distress Load Management service as we continue to evolve and enhance our offerings to meet the evolving needs of our clients."